Returns: Your Satisfaction is Guaranteed
At Yellow Dog, we offer a thoughtfully curated selection of fly-fishing gear and accessories from some of the industry’s top manufacturers and distributors. If you're not completely satisfied with your purchase, you may return regular-priced items (purchased at MSRP) within 30 days of receiving your order for a full refund. After 30 days, regular-priced items can be returned for full in-store credit. Please note that closeout, discounted, or custom-ordered items are final sale and cannot be returned or exchanged.
How Do I Make a Return or an Exchange?
Step 1: Please contact us within 30 days from the date you received your order via email (orders@yellowdogflyfishing.com) or phone (406-585-8667 ext. 2 for fly shop) for a full refund or to make an exchange.
Step 2: We will give you a 'return merchandise number' to help expedite the return process. Yellow Dog Flyfishing does not pay for return shipping unless we made a mistake with your order.
Step 3: Send all returned goods to Yellow Dog Flyfishing 81801 Gallatin Road Bozeman Montana 59718. Please note that all returned items must include their original packaging, with original tags and labels still attached. Returned items must be in new condition and eligible for resale at full price and accompanied by your original sales receipt.
Are There Situations a Return Will Not Be Accepted?
- All discounted sale items are final, and returns will not be accepted.
- Any returns outside of the 30-day return window will not be accepted.
- Damaged or worn items are not eligible for return. All of the manufacturers we work with stand behind their products with warranties against manufacture defect, contact the manufacturer directly if you suspect that your purchase may be defective.
- Warranty and repair services are generally available from the manufacturers for a nominal fee relative to the original purchase price.
What if the Product I Purchased is Lightly Used?
- As long as the item is returned new and unused (with tags/original boxes, and original receipt), there will be no restocking fee.
- Refunds typically take 2-3 business days to process and will be issued using the original form of payment.
- If we receive an item that is used or not in a new, re-sellable condition, we may charge you a 20% restocking fee, or we can ship the item back to you - your choice.
