Yellow Dog Job Openings

Summary: We are seeking a detail oriented and hardworking individual to join our team as an e-commerce fulfillment specialist. In this role you will be assisting with the accurate and timely fulfillment of all online orders and helping ensure all customers have and excellent experience transacting with Yellow Dog online. If you have or would like to learn a great deal about flies and fly-fishing gear for both fresh and saltwater this position is for you!  

Responsibilities: 

• Pick products from the retail floor and back stock for online orders in an efficient manner to ensure timely fulfillment
• Package products neatly and in both a visually appealing and secure arrangement to avoid damaged goods in the shipping process
• Display excellent communication skills to help customers with any questions or concerns they have when purchasing gear online and to relay proceedings to the rest of the team.
• Handle all customer inquiries, concerns, and requests in a prompt and professional manner, striving to resolve all issues to the customers satisfaction
• Direct customers through the return process by adhering to company return and exchange policies.
• Maintain a clean and organized work area
• Assist with unpacking merchandise shipments and keeping products stored in an appropriate manner.
• Stay up to date with product options, specifications, and availability to best assist customers.

Qualifications: 

• Flexible schedule with weekend availability 
• Vast fly fishing gear and fly knowledge both local and destination is preferred but not necessary.
• Detail-oriented and attentive to accuracy when processing online orders
• Ability to work both independently but also as a part of the fly shop team.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast paced environment.
• Previous experience in customer service or online fulfillment
• Passion to learn about fly fishing, fly fishing gear, and fly fishing travel

Position Type: Full Time

Schedule: Thursday - Monday

Pay Range: $15-$17/ hour DOE

Note: The job description provided above is a general outline of responsibilities and qualifications for the role of as a retail shop associate with Yellow Dog. It is not exhaustive and may be subject to change based on the needs of the employer.

Apply now by emailing your resume and cover letter to teagan@yellowdogflyfishing.com to join our team and help create unforgettable fly fishing experiences for our customers.

Job Summary: We are seeking a passionate and knowledgeable individual to join our team as a fly fishing retail associate. In this role, you will be responsible for providing exceptional customer service to both store and on-line customers, sharing your expertise on fly fishing gear and techniques, and ensuring the smooth operation of the Yellow Dog retail shop. If you have a genuine love for fly fishing, excellent communication skills, and strong customer service capabilities, this position offers an exciting opportunity to be part of the thriving Yellow Dog community.

• Responsibilities:
  Greet and assist customers in a friendly and professional manner, providing personalized recommendations and advice on fly fishing gear, equipment, and apparel.
• Demonstrate a deep understanding of fly fishing techniques, including fly selection, rigging, river etiquette and casting capabilities. Utilize this knowledge to guide customers toward appropriate products for their needs.
• Maintain an organized and visually appealing retail environment, including arranging and replenishing merchandise displays, properly labeling and pricing inventory, and monitoring inventory levels.
• Process point-of-sale transactions accurately and efficiently, including cash, credit card, and other payment methods, while following established company procedures.
• Collaborate with team members to achieve sales targets, actively engaging in cross-selling and upselling opportunities to maximize customer satisfaction and revenue.
• Stay updated on industry trends, new products, and advancements in fly fishing technology. Attending team workshops and training seminars as required, in order to provide up-to-date information to customers.
• Assist with receiving and unpacking merchandise shipments, checking for accuracy, and ensuring products are entered and stored appropriately.
• Handle customer inquiries, concerns, and requests in a prompt and professional manner, striving to resolve all issues to the customer's satisfaction.
• Maintain a clean and organized work area, including the sales floor, storage areas, and fitting rooms.
• Adhere to all company policies and procedures, including loss prevention measures, cash handling guidelines, and safety protocols.
  

Qualifications:

• Passion for fly fishing with a strong knowledge of techniques, gear, and apparel.
• Previous experience in a retail or customer service role is preferred but not required.
• Excellent interpersonal and communication skills, with the ability to engage customers in a friendly manner and provide exceptional service.
• Strong organizational skills with the ability to multi-task and prioritize responsibilities in a fast-paced retail environment.
• Detail-oriented and attentive to accuracy and details when processing transactions and handling inventory.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Flexibility to work evenings, weekends, and holidays when occasionally required.
• Physical stamina to stand for extended periods and lift/move heavy merchandise.
• Knowledge of area rivers and fisheries is preferred but not required.

Pay Range:

Level 1 – Candidates without previous retail experience: $12.50-$13.50/hourly 

Level 2 – With previous fly shop experience: $15.00-$16.00/hourly DOE 

Level 3 – Previous fly shop experience + open and closing responsibilities: $16.50-$17.50/hourly DOE

Note: The job description provided above is a general outline of responsibilities and qualifications for the role of as a retail shop associate with Yellow Dog. It is not exhaustive and may be subject to change based on the needs of the employer.

Apply now by emailing your resume and cover letter to  info@yellowdogflyfishing.com to join our team and help create unforgettable fly fishing experiences for our customers.